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Our usual business working hours are between 09:00 to 17:00 (UK time), Monday to Friday, except UK Bank Holidays. We aim to respond to any enquiries within 1 working day.

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    Frequently Asked Questions

    We understand that some questions appear more frequently than others. We have created a list of our most frequently asked questions, which we hope will give you the answers that you are looking for.

    What time does my course start and finish?

    Once you book a course, you will receive a confirmation email containing your start and finish times, along with your joining instructions. These instructions have essential details, so please look them over carefully before attending.

    If you haven’t received your joining instructions:

    • If your employer booked the course, please check with them first.
    • If you still haven’t received them, contact our office at 0777 238 5133 for assistance.

    Can I cancel or reschedule my course?

    Yes, we understand that plans can change. We are here to help. The sooner you notify us, the better—but please note that cancellation or rescheduling may incur fees depending on the timing and nature of the request.

    How do I book a course?

    Booking a course is quick and easy. Our classes are scheduled 12 months in advance.

    If you’re having trouble booking online, you can also book via:

    I struggle with reading and/or writing - can you help?

    Absolutely! We are committed to supporting all learners. We are here to assist you. If you need additional support, please advise us as soon as possible at the time of booking on +44 777 238 5133.

    What do I need to bring to my course?

    Your joining instructions will outline everything required for your specific course.

    Always check your joining instructions for any additional course-specific requirements.

    How do I carry out a risk assessment?

    The Management of Health and Safety at Work Regulations 1999 require employers to identify what could cause injury or illness; decide how likely it is that harm may be caused, and take action to eliminate the hazard, control the risk.

    There are five steps to carrying out a risk assessment. You must appoint a competent person to:

    1. Identify hazards
    2. Assess the risks
    3. Control the risks
    4. Record your findings
    5. Review the controls

    The risk assessment should consider the risks to employees, including vulnerable workers and others who are likely to be present, such as contractors, cleaners and members of the public.

    We have many years’ experience completing risk assessments within a vast number of industries. For assistance with your risk assessments from one of our consultants, please contact us.

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